WHY your ERP is NOT Delivering and HOW to FIX it!

For many years Dr James A Robertson has been diagnosing why ERP and other major business investments in diverse business information systems across diverse industries are failing or under performing and prescribing how to turn those projects around and leading delivery of that turnaround - that expertise is available to you today. The issues giving rise to this situation are people management and psychology related and are independent of technology and industry.

Gartner reports that over 75% of ERP projects fail or materially under-perform.

ERP or “Enterprise Resource Planning” systems are the big business information systems that run businesses.  The same principles apply to CRM (Customer Relationship Management Systems) and WMS (Warehouse Management Systems) and any other major business information system investment that is not performing to expectations.

The ERP Doctor has discovered the factors causing failure and the factors for success of large business information systems. These factors relate to governance, strategic alignment, configuration precision and other drivers that are independent of technology and industry – you might call them “ERP Psychology” – they are the same across all Business Systems and all Industries

You did not purchase the wrong system, but the implementation team made some key errors in implementing your system because they did not understand the principles that Dr Robertson teaches. 

Dr Robertson is an expert in this niche of the Psychology of ERP and other business information system implementation.

If you have a major business information system that is not meeting your expectations in any shape or form, the ERP Doctor can help you uncover the reasons and then facilitate the turnaround in anything from a few days to a few months.  

In as little as two days the ERP Doctor can troubleshoot and diagnose the root causes of an under-performing business system and tell you what is required to remediate the situation to achieve turnaround.  All in language that a Business Executive can understand.  Special offer of £2,000 for two days with definitive diagnosis and prescription of treatment.

We then offer a full spectrum of services including strategic project leadership, tough tender based procurement and precision configuration to deliver the turnaround with a high value outcome that enhances competitiveness and profitability.

The ERP Doctor draws on many years’ experience to tell you quickly and concisely in language you understand exactly why your system is not meeting expectations.  These factors are independent of the software and the industry, they relate to the Psychology of system implementation.

For case studies and more detailed information please visit the Troubleshooting and Turnaround page.

We offer a complimentary one-hour consultation via Zoom at your convenience with no obligation to discuss your ERP issues.  We are confident that this one hour call will give you a really good idea of how we can assist you.

Please click on the button below to book your appointment:

We look forward to hearing from you.

If your ERP is not delivering what was promised and is damaging your business and you have tried all the acknowledged authorities on ERP you need to talk to us.

Based on many years’ experience trouble shooting failed and sub optimal ERP installations I will accurately diagnose what is wrong with your ERP in language you will understand and prescribe the necessary measures to fully remediate your ERP as a powerful strategic resource enabling effective profitable management.

We can then facilitate the implementation of my recommendations.

Please click on the button below to arrange a call to discuss your requirements.

Timely Responsive
Services.

We are committed to providing timely and responsive service, Give us a try.

A Team Of
Professionals.

Professional Engineer with diverse ERP experience stretching over many years ensures a highly relevant high quality outcome for your project.

Analyze Your
Business and ERP.

We will quickly and accurately analyse and understand your business and your ERP or other business system.

Holding up your situation against my very varied experience troubleshooting and resolving ERP problems.

Services We Provide

ERP Troubleshooting

ERP Troubleshooting

With my diverse and deep ERP experience I will rapidly diagnose the fundamentals of why your ERP or other business system or IT Department is not delivering and prescribe a practical and achievable treatment..

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Strategic Project Leadership

Strategic Project Leadership

Project Management Plus — executive-level strategic project leadership working closely with your executive team to deliver an exceptional strategically aligned and supportive high-value solution enabling your organisation to fly.

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Rigorous Procurement

Rigorous Procurement

Rigorous tender-based ERP procurement using proven methods, comprehensive standard request for proposal document (RFP) with certificate-based management.  Quickly and reliably evaluate the best ERP and best implementer to deliver an exceptional high-value outcome.

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Technology Advisory

Technology Advisory

Comprehensive advisory services with regard to any technology aspects impacting your ERP or other business information system.

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Precision Configuration

Precision Configuration

We use our proprietary methods to guide your team to exceptional high quality, strategically aligned configuration that delivers exceptional operational and strategic efficiency to your system and your organisation.  We make your organisation fly!

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Stategic planning

Strategic Planning

We offer exceptionally effective light touch high-impact strategic planning that gives rise to actionable plans that are easily and effectively executed with high levels of buy-in and adoption.

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If your ERP is not delivering what was promised and is damaging your business and you have tried all the acknowledged authorities on ERP you need to talk to us.

Based on many years’ experience trouble shooting failed and sub optimal ERP installations I will accurately diagnose what is wrong with your ERP in language you will understand and prescribe the necessary measures to fully remediate your ERP as a powerful strategic resource enabling effective profitable management.

We can then facilitate the implementation of my recommendations.

Please click on the button below to arrange a call to discuss your requirements.

Talk To Us

Please feel free to contact us. We would be delighted to talk to you.

Our Cases

What we have done

If your ERP is not delivering what was promised and is damaging your business and you have tried all the acknowledged authorities on ERP you need to talk to us.

Based on many years’ experience trouble shooting failed and sub optimal ERP installations I will accurately diagnose what is wrong with your ERP in language you will understand and prescribe the necessary measures to fully remediate your ERP as a powerful strategic resource enabling effective profitable management.

We can then facilitate the implementation of my recommendations.

Please click on the button below to arrange a call to discuss your requirements.

Did you know that

ERP Implementation is fundamentally an engineering endeavour

According to Gartner, ERP implementation failure rates exceed 75%, McKinsey estimates that more than 70% of all digital transformations fail.

As a qualified Professional Engineer who has undertaken numerous diagnostic investigations into failed and sub-optimal ERP implementations I have shown conclusively that an engineering approach to ERP implementation is vital.  I have developed seven critical factors that give rise to ERP implementation failure and seven critical factors for ERP implementation success — they are not what you might expect!

Diverse expertise guarantees a high value outcome

Through diverse career experience I bring a level of innovative structured thinking that has resulted in a deep understanding of what really matters concerning ERP implementation.

  • Formal professional engineering training -- how to prevent failure
  • Economics and business grounding -- what makes organizations successful
  • Strategy -- the essence of the organizaiton and how it thrives
  • Software coding -- fundamentals of how software and databases work
  • MIltary training at the regimental commander level -- the essence of rapid decision making
  • ERP troubleshooting -- deep understanding of what causes ERP failure and how to achieve success -- dozens of investigations
  • Diverse information classification and taxonomy experience leading to precision configuration
  • Diverse successful projects that have delivered high value strategic outcomes -- how to make ERP work as promised

My goal is to raise the bar of ERP implementation to achieve exceptional client value and enable all practitioners to reach this level.

Dr James RobertsonCEO James A Robertson and Associate Limited

If your ERP is not delivering what was promised and is damaging your business and you have tried all the acknowledged authorities on ERP you need to talk to us.

Based on many years’ experience trouble shooting failed and sub optimal ERP installations I will accurately diagnose what is wrong with your ERP in language you will understand and prescribe the necessary measures to fully remediate your ERP as a powerful strategic resource enabling effective profitable management.

We can then facilitate the implementation of my recommendations.

Please click on the button below to arrange a call to discuss your requirements.

About

If your ERP is not delivering what was promised and is damaging your business and you have tried all the acknowledged authorities on ERP you need to talk to us.

Based on many years’ experience trouble shooting failed and sub optimal ERP installations I will accurately diagnose what is wrong with your ERP in language you will understand and prescribe the necessary measures to fully remediate your ERP as a powerful strategic resource enabling effective profitable management.

We can then facilitate the implementation of my recommendations.

Please click on the button below to arrange a call to discuss your requirements.

Blog

Testimonials

  • “I am writing to express our sincere gratitude to James Robertson for his exceptional work in deploying a series of small and medium-sized IT installations within our food distribution Company.

    “James’s remarkable skills in budget management were evident throughout the entire project. He ensured that every aspect of the deployment adhered strictly to our financial constraints without compromising on quality. His meticulous attention to detail and strategic planning helped us avoid any unexpected costs, demonstrating his proficiency in financial stewardship.

    “Furthermore, James’s ability to coordinate with our partners and ensure they met all deadlines was instrumental to the project’s success. His communication and leadership skills facilitated seamless collaboration, keeping everyone aligned and focused on our objectives.

    “The success of the final deployments is a testament to James’s dedication, expertise, and outstanding project management capabilities. His contributions have significantly enhanced our operational efficiency and set a new standard for future IT projects within our Business. The success of James’s management skills means we have continued to avail of his expertise through the deployment and change of our ERP and WSM to Sage x3 and Blue Yonder.

    “Thank you, James, for your exceptional work and unwavering commitment to excellence. Your efforts have made a significant impact on our Organization, and we look forward to working with you on both current and future projects.”

    NI André Cheong
    Managing Director Manning Impex Limited – 17 June 2024
  • “Hi James,

    “Outside of your impeccable IT project management skills, I am writing to express my heartfelt thanks for your outstanding management of the warehouse re-roofing project. Your expertise and dedication were evident from the very start, and the successful encapsulation of the old asbestos roof has transformed our building remarkably.

    “Throughout the project, your meticulous attention to detail and commitment to safety ensured that all challenges were addressed effectively. Your ability to coordinate the various teams and maintain clear communication kept the project on track and within budget. The end result is not only a modern and aesthetically pleasing roof but also a safer environment for everyone.

    “Thank you once again for your exceptional work. Your professionalism and expertise have made a significant impact, and we are truly grateful for your efforts.”

    NI André Cheong
    Managing Director Manning Impex Limited – 17 June 2024
  • “Following the initial project we undertook with Dr Robertson our company applied his principles on new projects resulting in a far greater percentage of successful projects and customers who got what they expected.
    “At all times I have found James to be reliable, hard-working and dedicated to ensuring that he achieves the results he promises. His engineering background supports the attention to detail he achieves in his projects and the logical approach to his work.
    “I would recommend James to an organisation in need of a person who is extremely skilled at rescuing a failed project or assisting a company in need of improvement in order to make decisions which will ensure its future success or extract new value from the organisation.”

    Sean Stuttaford
    CEO of ERP Implementer
  • “I am writing to recommend Dr James Robertson to any organisation that needs to rescue a project gone wrong, or indeed to manage any project with a high risk profile or need for rapid delivery. There are projects where an ordinary project manager will do. But if you have a challenging project on your hands, Dr Robertson is your man.”

    Paul Leigh
    CIO
  • “… after 18 months we still did not have a solution … they kept blaming us … after engaging Dr James within 48 hours we had got our head around what the issues were … totally inappropriate solution … we knew what the way forward … for the first time in 18 months there was clarity of vision regarding what had to be done”

    Anthony Lee
    CEO Transport Holdings
  • “I have worked with James a few years back and we have kept in touch, seriously impressive guy. … I would not recommend the guy unless he was truly one of a kind.”

    Gabriel de Olivera
    Sales Executive of SAP Regional Office
  • “he was outstanding in all aspects, especially in professionalism and delivery … … I have not met another IT person quite as professional as James Robertson”

    Carlos Schleich

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