Gartner reports that over 75% of ERP projects fail or materially under perform. The ERP Doctor has over thirty years of experience troubleshooting and diagnosing failed and sub-optimal ERP implementations and leading turnaround projects. More details elsewhere on the website.
If you have an ERP that is not meeting your requirements in any shape or form the ERP Doctor can help you by troubleshooting the situation and then facilitating turnaround.
In as little as two days the ERP Doctor can troubleshoot and diagnose the root causes of an under-performing ERP and tell you what is required to remediate the situation to achieve turnaround. All in language that any Business Executive can understand. We then offer a full spectrum of services in terms of strategic project leadership, tough tender based procurement and precision configuration to deliver the turnaround with a high value outcome that enhances competitiveness and profitability.
The ERP Doctor draws on over thirty years’ experience of troubleshooting and turnaround and has a large catalogue of experience that he applies in diagnosis. He does this by holding up the symptoms of your ERP non-performance situation to troubleshoot the root causes of the problem and tell you quickly and concisely in language you understand exactly why your system is not meeting expectations. He draws on this same body of experience to tell you what is required for turnaround of your system.
Complimentary one-hour consultation at your convenience
We would like to invite you to a Zoom call with The ERP Doctor at your convenience for a one hour no obligation consultation to discuss your ERP issues. We are confident that this one hour call will give you a really good idea of whether we can assist you or not.
Please click on the button below:
We look forward to hearing from you.
Dr James A Robertson
The ERP Doctor
2. The ERP enables the business to run the way the leadership wants. (again not a technology issue).
3. The ERP models every aspect of the business and is totally integrated.
4. The ERP runs smoothly, with very little technology operational management, entirely reliable and dependable.
5. Reports are available at a touch of a button and do not require expensive consultants to generate and maintain.
6. Different reports on the same data all correlate and agree without human intervention.
7. The ERP assists the business to run efficiently and effectively.
8. The ERP supports differentiation and is strategically aligned with the essence of the business.
9. The business is more profitable after the commissioning of the ERP.
Getting to yes
If you cannot say an unequivocal “yes” to all the above points you need to talk to me.
Technology is seldom a factor in getting to “yes” on the above points and that includes which ERP you are using. Strategically implemented using my methods, just about any ERP is capable of delivering the above outcomes.
In my career I have conducted dozens of diagnostic “Pulse Measurements”, short, sharp light touch investigations to diagnose why ERP implementations were not delivering and in some cases were trashing the business. The output is a concise report listing seven critical findings diagnosing the problems being experienced and seven critical recommendations prescribing the required actions to remediate.
This report is concise, in plain English, easily understood by executives, and actionable!
In some cases I have turned around situations that have dragged the business down for months in as little as two days.
I offer a full range of advisory services with regard to actioning my recommendations. This ranges from high level light touch advisory to full blown strategic project leadership in which I take over the project and run it in close consultation with management until the system is fully commissioned and delivering required benefits.
In the extreme case where it really IS necessary to abandon the existing system I will take you through a comprehensive, well-honed process based on Engineering practice to produce a comprehensive tender pack. This includes a proven “Request for Proposal” of 40 to 50 pages. This is supported by a full pack of supporting documentation that comprehensively documents the project. This enables you to have a robust, enforceable contract that protects the business to the maximum extent possible. This includes an enforceable fixed price and comprehensive specification of how the project is to be run. This approach is geared to putting the interests of the client first while being fair to the ERP implementer.
The ERP Doctor has over thirty years of experience troubleshooting and diagnosing failed and sub-optimal ERP implementations and leading turnaround projects. More details on the website.
If you have an ERP that is not meeting your requirements in any shape or form the ERP Doctor can help you by troubleshooting the situation and then facilitating turnaround.
In as little as two days the ERP Doctor can troubleshoot and diagnose the root causes of an under-performing ERP and tell you what is required to remediate the situation to achieve turnaround. All in language that any Business Executive can understand. We then offer a full spectrum of services in terms of strategic project leadership, tough tender based procurement and precision configuration to deliver the turnaround with a high value outcome that enhances competitiveness and profitability.
The ERP Doctor draws on over thirty years’ experience of troubleshooting and turnaround of ERP’s and has a large catalogue of experience that he applies in diagnosis. He does this by holding up the symptoms of your ERP non-performance situation to troubleshoot the root causes of the problem and tell you quickly and concisely in language you understand exactly why your system is not meeting expectations. He draws on this same body of experience to tell you what is required for turnaround of your system.
Benefits of engaging with the ERP Doctor with regard to your ERP issues include:
1.The ERP Doctor’s extensive experience ensures a fast and accurate diagnosis of the root causes of your ERP issues – saves time and money, clear understanding of what is required to rectify the situation in as little as two days – peace of mind.
2. Concise report on completion of the engagement, that is at the end of the two days, setting out the plus / minus seven Critical Findings weighted in terms of relative importance in causing the problems and plus / minus seven Key Recommendations weighted in terms of relative importance in terms of what is required to resolve the problems – language you can understand and actions you can take immediately – clarity and peace of mind and ability to take immediate action.
3. The ERP Doctor provides comprehensive services to execute his recommendations ranging from light touch high level advisory through to strategic project team leadership – hands on management of your remediation or re-implementation project scaled to meet your exact requirements – clear view of what is required and peace of mind that you have an expert managing your project.
4. The ERP Doctor provides a comprehensive, robust procurement service that ensures that all issues relating to client interests are taken into account and the resulting contract is robust and fully safeguards the client’s interests – cost effective, minimized risk, fixed price, peace of mind that you have a comprehensive process that you fully understand and agree with and a resulting contract you are comfortable with and understand.
“… after 18 months we still did not have a solution … they kept blaming us … after engaging Dr James within 48 hours we had got our head around what the issues were … totally inappropriate solution … we knew what the way forward … for the first time in 18 months there was clarity of vision regarding what had to be done”
“Following the initial project we undertook with Dr Robertson our company applied his principles on new projects resulting in a far greater percentage of successful projects and customers who got what they expected.
“At all times I have found James to be reliable, hard-working and dedicated to ensuring that he achieves the results he promises. His engineering background supports the attention to detail he achieves in his projects and the logical approach to his work.
“I would recommend James to an organisation in need of a person who is extremely skilled at rescuing a failed project or assisting a company in need of improvement in order to make decisions which will ensure its future success or extract new value from the organisation.”
“I am writing to recommend Dr James Robertson to any organisation that needs to rescue a project gone wrong, or indeed to manage any project with a high risk profile or need for rapid delivery. There are projects where an ordinary project manager will do. But if you have a challenging project on your hands, Dr Robertson is your man.”
The issues giving rise to problems are almost always independent of the technology and generally relate to strategy, governance, configuration and other soft business issues – which is precisely why tech people make mistakes. So detailed knowledge of the particular software product is not required. Further, the ERP Doctor has a solid grounding in software fundamentals so is able to quickly and accurately understand any software product to the extent necessary to diagnose your issues and manage remediation. The ERP Doctor can speak business speak to business executives and tech speak to technical personnel.
The issues giving rise to problems are almost always independent of the industry and generally relate to strategy, governance, configuration and other soft business issues – which is precisely why industry specialist people make mistakes. So detailed knowledge of the particular industry is not required. Further, the ERP Doctor has a solid grounding in business, economics and management so is able to quickly and accurately identify any issues that relate to the business to the extent necessary to diagnose your issues and manage remediation. The ERP Doctor has advised clients in a wide diversity of industries and can engage with the business in a relevant and appropriate manner while being able to speak tech speak to technical personnel.
Dr Robertson immigrated to the UK from South Africa and through lack of contacts in the UK economy it has taken some time for him to reach a point where he has visibility in the market.
As indicated above, the ERP Doctor can frequently accurately diagnose the root cause of the issues in a two day engagement so the cost of the initial investigation is very modest.
We offer a complimentary (free) one hour Zoom consultation so you can meet the ERP doctor and form an opinion as to whether you can work with him. Click on the link below to contact us.
The ERP Doctor brings Engineering, Military and Economics grounding and disciplines to his work and has been providing ERP troubleshooting and turnaround services to clients for over thirty years. As a consequence he has a substantial portfolio of knowledge and experience that he can compare your situation against thereby jumping rapidly to diagnosis, in much the same way that an experienced medical practitioner quickly and accurately diagnoses most health conditions.
Sometimes it may prove necessary for the ERP Doctor to engage for more than two days but in this case the decision will be taken in close consultation with your CEO or other sponsoring executive.
The ERP Doctor requires a one hour briefing with your CEO at the start of the investigation and wrap up touch base meetings with the CEO morning and evening of each day on site. In addition he will require one hour one on one meetings with each of your executive team and with the personnel who are directly involved in the operation of the system as well as with the firm that implemented the software. In all cases we are looking at one to two hour maximum interactions with any particular person.
The CEO is the custodian of the integrated holistic view of the business, the system in question touches the integrated view of the business, accordingly the ERP Doctor holds that the CEO must be the custodian of the ERP.
Complimentary one-hour consultation at your convenience
We would like to invite you to a Zoom call with The ERP Doctor at your convenience for a one hour no obligation consultation to discuss your ERP issues. We are confident that this one hour call will give you a really good idea of whether we can assist you or not.
Please click on the button below:
We look forward to hearing from you.